Refund policy
We stand behind every piece we make.
Our apparel is made to order. When you check out, your piece gets printed or embroidered for you specifically. We don't pull from a warehouse of finished shirts. That shapes how returns work here, and we'd rather be straight with you about it than bury it three paragraphs down.
The short version. You have 4 hours to cancel. After that the order is final, because it's already being made. If we got it wrong, we fix it and we pay for everything. If the size isn't right, we can't take it back — there's no shelf to put it back on. Check the size chart before you order and you'll be fine.
How to reach us
Email support@longhornfaithdrip.com with your order number. We reply within 1–2 business days.
Cancel an order
Log into your account and find your order. You can cancel for up to 4 hours after placing it.
After that, the order is final. The piece has entered production and can't be cancelled, changed, resized, recolored or readdressed. Not a policy choice — once it's being made, it's being made.
That's separate from things going wrong. If what arrives is damaged, defective, or isn't what you ordered, we fix it and we pay. See below.
If we got it wrong
Email us within 14 days of delivery with your order number and clear photos. We cover everything on all of these — no return shipping, no cost to you.
Damaged, defective or misprinted. The item arrived damaged, the print is off, the embroidery is wrong, or the garment itself is faulty. We replace it or refund it. No argument.
Wrong item. We sent something you didn't order. We ship the right one at our cost.
Missing from the order. Something you paid for didn't arrive. We ship it or refund that line.
In most cases you won't need to send anything back. If we do need the item returned, we'll send a prepaid label.
Sizing and change of mind
We're not able to accept returns or exchanges for sizing or change of mind.
Every piece is made for your order alone. A returned shirt can't go back into stock and can't be sold to anyone else, so a refund would mean absorbing the full cost of a garment that no longer exists as inventory. We'd rather be honest about that than quietly build it into the price.
What we can do is help you get it right the first time.
Check the size chart
Check the product’s size guide before ordering. For a chart labeled “Width,” lay a shirt you like flat, measure straight across the chest, and compare that number directly with the chart; do not double it. If a chart specifically lists chest circumference instead, follow that chart’s measuring instructions. Contact us before ordering if a measurement chart is unavailable.
Lost or stalled in transit
Use the tracking link in your shipping confirmation.
If tracking hasn't moved for several days past the estimated delivery date, email us within 30 days of that date with your order and tracking numbers. We'll chase the carrier. If they confirm it's lost, we replace it or refund it.
If tracking shows Delivered and you don't have the package, check porches, side doors, mailrooms, neighbors and building staff, then contact the carrier. The carrier's delivery scan is our confirmation the package reached the address on the order — but email us anyway. We look at these one at a time.
Gear and accessories
Belts, buckles, sunglasses, chains and other gear follow the same rules: 14 days with photos if it's defective, damaged, or we shipped the wrong thing, and we cover it. We're not able to take returns for change of mind.
How to start a claim
Email support@longhornfaithdrip.com. Order number in the subject line. Tell us what's wrong in one plain paragraph. Attach photos of the item and the problem, or the tracking number if the package never arrived.
The windows. 14 days from delivery for damage, defects, misprints, wrong items and missing pieces. 30 days from the estimated delivery date for packages that never arrived.
How refunds are paid
Approved refunds go back to the original payment method within 5–10 business days of approval. You'll get an email when it's processed. If we replace an item, we don't also refund the original unless the replacement fails too.
Incorrect address
The address you enter at checkout is the address we use. Once production starts we can't intercept or redirect.
If the carrier returns a package because the address was wrong, incomplete or unclaimed, email us. We can reship, and you may be charged for the second shipment. If you'd rather not, we refund the product price minus production and outbound shipping — that piece was already made and already sent.
Texas law
Nothing here limits any right you have under Texas law that can't be waived.
Questions
Fast, plainspoken, accountable. That's the standard.